**5.5 Communication**

Uniform understanding of the objective and approach among stakeholders is essential to get the buy-in from the enterprise to succeed in Lean initiative. The program charter, risk and repercussion analysis, performance measurement analytics are key information that needs messaging. External suppliers are critical stakeholders as any service quality parameter slippage may adversely impact the overall performance of the process despite rigorous leaning efforts internally.

## **5.6 Convergence**

Convergence of purpose is essential to find business impact. Convergence of plan is essential to find focus of all values derived to a financial benefit. Convergence of skills, knowledge, abilities, aptitude and attitude is essential to translate the gains to tangible outcomes and sustain the same. This convergence can become a reality, if and only if, labor feels stabilized and confident. The work force must feel owned by the corporate, then they will own the transformation agenda.
