**1. Introduction**

When individuals interact with information and communications technology (ICT) in either an information system or an application, they will relate to its complicated connections. They should try to have collaborative relationships with ICT. This relationship between users and ICT can lead them in either a circular motion or a non-linear direction that depends on the complexity of the problem. Meanwhile, the complexity of the problem is a result of the science used, and technology's progress, which sometimes makes surprising leaps forward. Thus, the problem requires not only the individual user's control and creativity but also his/her subtlety [1] to find alternative answers to the problems. Therefore, it is crucial to appreciate the potential for individuals to continue the interaction and influence the organizational direction and innovation. These individual are the people who can overcome an administration's dissolution and create workflow systems procedurally [2].

The chaos theory attempts to explain the complex and unexpected movements or system dynamics that depend on the initial condition. Wheatley [3] suggested that chaotic situations occurred when an organization left its ICT users to perceive the information system's devices themselves. The ICT users will usually follow inherent patterns and structures, based on their perceived procedures and

rules. The users continue to stay within a particular gap, to define and shape their direction. Thus, chaos can become an ally when the information system requires to integrate its quality into the organizational workflows [4]. It means that the organization strives to find someone to innovate and develop this system's workflows [4].

Both an accounting information system (AIS) and other applications are dynamic workflows. Complex interactions and collaborations between the systems' elements can cause unexpected and dramatic changes that create chaos. In other words, complex interactions and collaborations between users and ICTs in an AIS cause chaos (among others, i.e. technostress). In this condition, if the users cannot adapt to this technological progress and complexity, they will feel frustrated and depressed, experiencing what is called technostress. Then, this technostress will have an impact on decreasing the users' satisfaction with this ICT [5–12], their performance [5, 13–15], productivity [16–18], innovation [12, 13], commitment to the organization [11, 12], and role conflicts [12, 16]. They could survive in these chaotic conditions if their organizations facilitate the users with flexibility and adaptability in the ICT systems [19]. Briggs and Peat [1] described that chaos would not reoccur in organizations when the ICT users have three techniques, which are: control, creativity and subtlety.

The chaos theory could be used to highlight the initial use of an information system and its complexity by organizations. These complexities could destroy the user experience because these information systems could produce some unexpected consequences for the ICT users in their organizational environment. This paper takes into account that a user will interpret the information he/she obtains in different ways to the other users, due to the dominant characteristics of their personality traits. It means that each user personality triggers various complex responses [20]. Thus, individuals with different personality traits will evaluate and assess the destructive events caused by ICT in different ways. Unequal evaluations and assessments are due to the various intrinsic and extrinsic needs of each user.

The authors argue that an ICT user could make either a positive or negative evaluation. We noted that ICT users when facing technostress creators, would be influenced by their extrinsic needs since those are the situational factors. ICT users will continuously choose available mitigating strategies. From another side, the ICT users are affected by their intrinsic conditions, which are the dimensions of their personalities [21]. Finally, the chaos theory suggests that an individual could act randomly, although the systems are deterministic. These random actions are profoundly possible because of an individual's creativity or innovative capability, personality traits, or how well he/she can control him/herself.

From another perspective of the mobile internet, the authors explain that an ICT user probably faces technostress creators that are from other users. We took into account that the other users could either deface the infrastructure of the ICT [22] or act in an iconoclastic manner, [23] that could hurt some individuals. However, the authors define the defacement and iconoclasm are in the context of ICT users' communication, either orally or written. We accentuate that the other users utilize linguistic communications that destroy an individual's cognition. In other words, different users employ sarcastic messages that destroy a person's cognitive flow. This means the victimized user will suffer from technostress because of what the other users did. Consequently, this user will, most probably, stop working with the other users and the information system or application. The authors, moreover, argue that whether or not the user continues using the mobile internet depends upon his/her personality's dimensions.

The latest discussion of this paper is that technostress causes variations in the ICT users' behavior through the state of their cognitive flow. In other words, technostress's creators influence ICT users' experiential values. The authors argue
