**Author details**

Margherita Mori Department of Industrial and Information Engineering and of Economics, University of L'Aquila, L'Aquila, Italy

\*Address all correspondence to: margherita.mori@univaq.it

© 2021 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

*AI-Powered Virtual Assistants in the Realms of Banking and Financial Services DOI: http://dx.doi.org/10.5772/intechopen.95813*
