**8.2 Conflict resolution**

The basis of conflict resolution is the acquisition of skills necessary to resolve conflict in a positive manner that results in positive outcomes for all parties involved in the conflict (Deustsch & Brickman, 1994). The first step in this training is development of the understanding that in any conflict both parties can win and that every conflict should be approached in this manner. The individual is helped to focus on clear communication and problem-solving skills. Once the conflict is identified, all possible outcomes and the consequences to these outcomes are explored. Role-playing can then be set up to try out the communication of the decision. Role-play is used as both forms of practice and feedback on communication skills.
