Preface

Digital service platforms for electronic services (e-services) are a critical part of supporting the global information society and systems. E-service is defined as "performing service electronically." E-service incorporates communication, sharing, transferring, and generating of ideas and values on a digital platform. Digital service platform may be changing the traditional social or business platforms and represent an utterly convertible service. Challenging issues in digital service platform providers and users are accumulative engagement and collaboration on digital platforms. Individuals with different social circumstances and experiences are affected by the quality of e-service.

The book "Digital Service Platforms" addresses e-service implementation and applied issues in three areas: e-service and social media, e-service concepts, and e-service quality and development. Ten chapters offer valuable ideas and information in e-service that will stimulate the improvement of information society and systems.
