**3. E-government service quality and dimensions**

The rapid growth in information communication technology has change the way of communicating between governments and their citizens because of this change a new form of government introduced known as electronic government [35]. It has become significantly important to understand the relationships between the quality of the government services and its impact on users/citizens satisfaction. Quality dimensions of e-service become an important ingredient for e-governments to measure the users/citizens satisfaction. Many scholars explored different approaches to find out the effective quality dimensions and measuring methods of online service quality which influences on the quality of e-services in context of e-government [2, 31, 35–51].

It is becoming an extreme challenge for e-government to maintain the service quality to ensure users/citizens satisfactions and loyalty. Therefore, and in order to meet this target, it is important to measure the quality of the service by quality factors/indicators known as dimensions. This will help in assuring that service provides are offering the services as per user's expectations. Thus, selection of dimension is based on their importance, reflected in the review of the literature during the studies in the domains e-service quality e-government service quality and also on web site quality. The main quality dimensions from the literature are discussed below and summarized in **Table 1** with their focus (service providers, service users). The focus of the studies was extracted as part of the methodologies used for data collection and analysis conducted by majority of the earlier studies in this area. It is significant to highlight that most of the studies presented regarded the achievements of high level of quality has resulted in achieving user satisfaction and loyalty.
