**1. Introduction**

English dominates the world as the language of science, international communication, and information technology. The need for ubiquitous English language teaching continues unabated, and over time, everything gets stronger. Education

### *Digital Service Platforms*

systems being one of the most conservative systems of society do not keep up with scientific and technological progress and social changes do not have the capabilities and resources to solve the problems of quickly preparing a large number of adults for language, social and industrial activities. In addition, the coronavirus epidemic has befallen the whole world has aggravated all social problems many times over. We live in a time when the main state structures simply do not cope well with the duties assigned to them:

health care systems fail to perform their functions and medical staff are forced to show real heroism to rescue people;

education systems are not able to train people in professional and language skills in a sufficiently short time as a result of which the migration crisis turns into a catastrophe and this is becoming especially relevant now during the pandemic.

The transition to remote learning is a forced measure, but the distance education currently practiced cannot show decent results primarily due to the tendency to use the same approaches for both classroom and distance learning. The main task today is the transition from distance education to full-fledged e-education. However, we cannot use traditional educational technologies that will not bring the desired effect, but will only undermine faith in new approaches. Therefore, it is necessary to develop such teaching methods that will most fully meet the emerging educational needs and will form the basis of electronic educational systems.

Existing learning management systems (LMS) are mainly aimed at managing standard educational processes for the transfer of theoretical knowledge to the education system and are not suitable for monitoring and managing the acquisition of primary language and labor skills. In addition, they usually have a rather complex interface both on the client side and on the part of the administrator and the creator of the training content. These features almost completely exclude the possibility of using LMS as a tool for self-study at home, for example, in a typical situation of migrants and refugees. And filling such a training system with content for different

**Figure 1.** *Comparison of learning curves for retraining.*

## *Concept of a Management System for the Formation of Adult Language Skills on the Example… DOI: http://dx.doi.org/10.5772/intechopen.96926*

countries, languages, activities and professions is a task of great complexity, which requires too much time and resources to solve.

Therefore, it is necessary to create a new generation of tools that provide not only the structuring and transfer of knowledge from teacher to student, but also quantitative and qualitative management of the level of skills and competencies of the student and the parameters of his real progress along the learning curve. This is especially important in the field of adult education and retraining. As it was shown in the works of Bandura [1], learning occurs in the process of interaction of the influence of the external environment, human behavior and the properties of his personality. At the same time, the presence of previous experience leads to the fact instead of the usual logarithmic growth, the learning curve acquires characteristic curves with several minima the so-called "barrier to overcome" (**Figure 1**).

The use of modern information and communication technologies (ICTs) together with the use of effective models of skills acquisition will reduce and even completely eliminate the impact of such barriers and, accordingly, accelerate learning and increase its success. System analysis and visual modeling tools will help ensure such integration. At the moment, there are no technical limitations for creating a new generation of systems, and only the complexity of combining knowledge, theories and technologies from completely different branches of science, industry and education in one project does not allow us to combine the existing technical solutions that will be proposed in this project in a new way.
