**Digital Service Platforms and Social Media**

Chapter 1 presents three stages of organization–community relationships: emergence, growth, and collapse. It analyzes these stages based on existing empirical observations and theoretical perspectives. The chapter also reveals four levels of ecologically based factors that influence different stages of organization–community relationships on co-creative social networking platforms. The chapter indicates the potentially strong and weaker influences on organizational relationships.

Chapter 2 is an investigation of systematic e-service innovation and delivers ideas on what to listen to and how to understand what customers want. The chapter also explores service challenges, compromises, and trade-offs conventionally viewed as inherent to service operations, strategy, and business evolution trends.

Chapter 3 presents a study about the social media ecosystem, which is crucial for enacting a small business strategy, and how changes within the ecosystem influence the whole design. This chapter highlights the significance and the need for developing countries to synchronize their soft infrastructure to help small businesses exploit the benefits of globalization during this era of social media.

### **E-service Concepts**

Chapter 4 presents a management system concept for forming adult language skills, using English as an example. It explores how to create a new technology for applying the most effective methods of developing speech skills of foreign language proficiency in adults. The investigation demonstrates a proposed training management system. The system assesses the level of competence of the learner, leads to the formation of the logarithmic learning curve, and compensates for the prerequisites of the degradation of a learning curve in the direction of loss of expected competence.

Chapter 5 discusses accessibility experience design (AxD). It proposes the accessibility experience design for e-business services as a bi-directional accessibility perspective for e-business growth in market share. It is based on the needs for social justice, inclusion,

and access, on one hand, and business profit, on the other hand. The chapter explores the current drivers of accessibility practices, adoption by e-business services, and their market implications via demographic analysis of the existing population. The information in this chapter assists relevant people in advocating and making proper proposals for investment inaccessibility. The chapter provides a basis to motivate the adoption of bi-directional accessibility for e-business services.

Chapter 6 proposes a conceptual model that connects to Industry 4.0 for deploying e-service in small and medium enterprises (SMEs) through capability building. The proposed model is based on gradually developing industrial capabilities that can influence the performance of production processes. It advocates for a complete digital transformation by following a gradual approach to resource efficiency and integrating business needs.
