**4. Discussion and conclusion**

This study aimed to investigate the quality dimension that are most relevant to the measurement of e-government services from the perspective of services providers and service users. Through investigation of previous literature eight main dimensions were proposed (personalization, usability, performance, web design, security, user involvement, satisfaction and loyalty). Most of the identified dimensions are examined against users' needs and point of view. On the other hand, security and design can be looked at from service provider perspective to prioritize their IT related investment to achieve higher level of security in offering these e-services and to design an intuitive website design to reach out more service users.

The proposed scale is valuable to countermeasure the factors which are influencing the quality of service in domain of e-government services. While there is breadth and depth of research in identifying and examining quality dimensions as per users perspectives, there are few studies [93] that are focused mainly on exploring service providers priorities and viewpoints when offering services.

This study can serve as a basis for future research and a roadmap on e-government services evaluation to assess them with respect to quality standards in order to improve citizens satisfaction and to increase usage, and trust of e-government services.
