**1. Introduction**

THE UNIVERSAL DECLARATION OF HUMAN RIGHTS, art. 23, sets forth that everyone has the right to work, to free choice of employment, to just and favorable conditions of work, as well as to protection against unemployment. European states guarantee the right of every person to freely choose their profession and job under the national law. The national legal framework aims at preventing unemployment, promoting employment or re-employment, supporting people belonging to disadvantaged groups in finding work, ensuring equal opportunities on the labor market, giving incentives to employers and stimulating the unemployed to find a job.

According to Eurostat1 , employment fell by 2.8% in the euro area and by 2.6% in the EU in the second quarter of 2020 compared to the previous quarter, the largest decline since 1995. Lockdown measures in 2020 severely affected industries such as tourism, transportation which triggered the disappearance of many jobs.

<sup>1</sup> https://ec.europa.eu/eurostat/documents/2995521/10545332/2-14082020-AP-EN.pdf/7f30c3cf-b2c9- 98ad-3451-17fed0230b57, accesat 11.11.2020

#### *Digital Service Platforms*

Meanwhile, however, there are many jobs available at European level. At this moment, on the portal ec.europa.eu/eures/ alone there are available 1,613,794 job offers in Europe, from which 14.975 in Romania, 54,416 in Austria, 1,478 in Estonia, 32,686 in Spain2 .

Under this framework, a number of measures have been taken at both European and national level, aimed at: maintaining current jobs, providing financial support for employers and employees, stepping up support efforts to identify new jobs for persons whose jobs have been eliminated; actions of orientation, counseling, mediation on the labor market are being provided. For the latter category of measures, the public employment services of each European state are used, public services that act mainly on two levels: job search and job loss.

The efficiency, speed and degree of digitalization of these public employment services are key in the process of limiting the effects on the labor market of this health crisis that humanity is going through. According to The World of Public Employment Services [1], public employment services generally plan and implement many of the active policies used on the labor market to help workers find jobs and companies fill vacancies, facilitate labor market adjustments and cushion the impact of economic transitions.

The labor force, the labor market, employment have been the topic of numerous researches, analytical studies, from multiple perspectives: studies from the perspective of equal opportunities [2], migrants, refugees [3, 4], of people, of vulnerable groups [5], employment standards [6] or skills required for employment. Employment services have been the topic of research and analysis either from the perspective of reform [7], of management principles applicable [8] or management form [9].

The digital transformation of our economy changes the way we work [10] and the public services dealing with this matter.

There are national public services in Europe and a European employment service: EURES, a network set up in 1994 and it provides services to the EU, Norway, Iceland, Liechtenstein, Switzerland and the United Kingdom. The network consists of coordination offices (both European and national) and public employment services assigned to each EU country, each with its own specific responsibilities. In Austria, there are many information points for anyone looking for a job - whether it's a career change or a resumption of work subsequent to job loss. The Spanish National Employment System consists of the State Public Employment Service (SEPE) and the Public Employment Services of the Autonomous Communities. In Estonia there is the Estonian Unemployment Insurance Fund, a quasi-governmental organization, a legal entity under public law that provides, among other, the human resources needed for employment activities support. In Romania, the employment service is under the state's umbrella, there is a national employment agency with territorial branches
