**3.7 Satisfaction**

Satisfaction is a reaction that a customer shows to the extent to which his or her needs and expectations are met by the service offerings. This dimension measure overall experience and positive feelings towards using e-government services. Zaidi et al. [91] termed satisfaction as emotional level of citizen which they get after attaining a successful transaction. Where, Parasurman [74] accentuated satisfaction as a degree of perceived quality services that citizen acquires in their routine purchase from e-retail store. Whereas, Madu et al. [17] considered satisfaction has a major role in loyalty of customer with e-stores. In addition to that, Haliru et al. [92] affirmed satisfaction of customer tends to decline, if they are not happy with the quality of service provided and they will not likely to repurchase from the same store, if they are not happy with the offered services and better value of provided services.
