Meet the editor

Dr. Kyeong Kang is an academic in Australia. She received a Ph.D. in Computing Sciences, and her research focuses on e-commerce, e-service, digital service platforms, and human– technology innovation in diverse cultures. As a leading researcher, she completed projects for the Australian Information Industry Association (AIIS) and the Department of Foreign Affairs and Trade (DFAT). She is currently conducting a project for the

Asian Productivity Organization (APO). Her research contributions are well-known internationally. As a visiting scholar at the Georgia Institute of Technology, Dr. Kang engaged in the ICT international development project. Additionally, she is an editor of the book *E-commerce*.

Contents

**Section 1**

**Preface XI**

Digital Service Platforms and Social Media **1**

**Chapter 1 3**

**Chapter 2 27**

**Chapter 3 45**

E-service Concepts **59**

**Chapter 4 61**

**Chapter 5 85**

**Chapter 6 101**

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Social Media Ecosystem and Its Influence on Small Business Strategic

Concept of a Management System for the Formation of Adult Language

Accessibility Experience Design (AxD): A Bi-directional Accessibility

A Conceptual Model for Deploying E-Service in SMEs through Capability

*by Aghaegbuna Obinna U. Ozumba and Chineme Ozumba*

*by Zuhara Chavez, Jannicke Baalsrud Hauge, Monica Bellgran* 

*by Kyeong Kang and Fatuma Namisango*

Systematic e-Service Innovation

Skills on the Example of English

Perspective for e-Business Services

Building: A Comparative Case Study

*by Darrell Mann*

*by Shirumisha C. Kwayu*

*by Aliaksei Dadykin*

*and Alvis Sokolovs*

Practices

**Section 2**
