**Acknowledgements**

The authors gratefully acknowledge the collaboration and support from the two case companies and the funding agency. This work is part of the project ASPIRE

*A Conceptual Model for Deploying E-Service in SMEs through Capability Building… DOI: http://dx.doi.org/10.5772/intechopen.97245*

"Automation solutions for production deviation management", funded by Sweden's Government Agency for Innovation VINNOVA (Programme Produktion2030).
