**Author details**

Taiseera Hazeem AlBalushi Department of Information Systems, Sultan Qaboos University, Muscat, Oman

\*Address all correspondence to: taisira@squ.edu.om

© 2021 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

*E-Services Quality: A Perspective of Service Providers and Service Users DOI: http://dx.doi.org/10.5772/intechopen.97077*
