**3.8 Loyalty**

The dimension loyalty is directly related to the degree of satisfaction of service provided by e-government portals. The measure of loyalty can be observed through pattern of availing the e-service through government portal. Accordingly, Caruna et al. [83] identified that the reliability and fulfillment of their jobs they want to do. In addition to that, Caruna et al. [83] also affirms that the level of customer services and providence of satisfactory privacy and security asserts the citizens loyalty on e-government portals.
