*Edited by Kyeong Kang*

E-service is an increasingly popular business practice and a critical part of supporting the global information society. The *Digital Service Platforms* book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

ISBN 978-1-83969-101-0

Digital Service Platforms

Published in London, UK © 2021 IntechOpen © c1a1p1c1o1m1 / iStock
