**3.6 User involvement**

The dimension user involvement refers to connection of e government portal to the citizen. Some researchers [75] studied dimension as citizen support, whereas bhattacharya et al. [42] studied it as citizen centricity, while Alanezi et al. [57] studied user involvement as a high level dimension and discussed it as the support and opportunities offered by the portal to e government services users. The vastness of dimension covers the availability of guidelines and availability of linked social forums. In addition to that the dimension also covers the interaction between citizens and portal through feedback on the provided services and the information about the failure of services through email and sms.

When service provides regard the users as key stakeholders of portal success via providing channels (social media, blogs, forums, etc.) where they can comment and give feedback about services provided.
