Contents



Preface

Digital service platforms for electronic services (e-services) are a critical part of supporting the global information society and systems. E-service is defined as "performing service electronically." E-service incorporates communication, sharing, transferring, and generating of ideas and values on a digital platform. Digital service platform may be changing the traditional social or business platforms and represent an utterly convertible service. Challenging issues in digital service platform providers and users are accumulative engagement and collaboration on digital platforms. Individuals with different social circumstances and experiences are affected by the quality of

The book "Digital Service Platforms" addresses e-service implementation and applied issues in three areas: e-service and social media, e-service concepts, and e-service quality and development. Ten chapters offer valuable ideas and information in e-service that

Chapter 1 presents three stages of organization–community relationships: emergence, growth, and collapse. It analyzes these stages based on existing empirical observations and theoretical perspectives. The chapter also reveals four levels of ecologically based factors that influence different stages of organization–community relationships on co-creative social networking platforms. The chapter indicates the potentially strong

Chapter 2 is an investigation of systematic e-service innovation and delivers ideas on what to listen to and how to understand what customers want. The chapter also explores service challenges, compromises, and trade-offs conventionally viewed as inherent to

Chapter 3 presents a study about the social media ecosystem, which is crucial for enacting a small business strategy, and how changes within the ecosystem influence the whole design. This chapter highlights the significance and the need for developing countries to synchronize their soft infrastructure to help small businesses exploit the

Chapter 4 presents a management system concept for forming adult language skills, using English as an example. It explores how to create a new technology for applying the most effective methods of developing speech skills of foreign language proficiency in adults. The investigation demonstrates a proposed training management system. The system assesses the level of competence of the learner, leads to the formation of the logarithmic learning curve, and compensates for the prerequisites of the degradation of

Chapter 5 discusses accessibility experience design (AxD). It proposes the accessibility experience design for e-business services as a bi-directional accessibility perspective for e-business growth in market share. It is based on the needs for social justice, inclusion,

will stimulate the improvement of information society and systems.

**Digital Service Platforms and Social Media**

and weaker influences on organizational relationships.

service operations, strategy, and business evolution trends.

benefits of globalization during this era of social media.

a learning curve in the direction of loss of expected competence.

**E-service Concepts**

e-service.
