**5. Limitation and future research directions**

Like any other research in the area, there are some limitations to this study that needs to be considered. The quality factors studied in this research is as per an extensive literature review with specific focus to e-government quality domain. Therefore, and in order to generalize the effect of the identified factors, further studies are required in order to identify more general quality factors applicable to any domain of e-service. This will lead to the identification oof more critical quality factors as well as their overall effect on user satisfaction and loyalty.

In addition, an extensive examination is required to validate the proposed dimensions through qualitative and quantitative research methodologies. This will help with more detailed description of each factor as well as creation of specific items and metrics under each factor. It will also provide an opportunity to examine the factors in real context with different service provider domains as the reported results will very due to quality factors prioritization with respect to their unique nature and operations.
