**4. Do the components of IS matters to it designs and usefulness**

Three components of IS was identified and explained in the following statements.

#### **4.1 IS technology activeness**

This is a dimension that is built on system and information quality. System and information quality is considered key factor affecting IS's usage and acceptance within the organization. However, system quality is characterized by device flexibility, software features, ease of use, system reliability, and employee's acceptance [22]. The success and prospect of IS was based on the perceived usefulness, user satisfaction, and the performance outcome. Moreover [23] concluded that system quality positively influenced user's satisfaction. In addition [24] also supported that system quality influenced IS user satisfaction. Whereas, information quality is the desirable end result of IS usage. It includes information relevant, clarity, accuracy, conciseness, completeness, and timeliness. Increase in information quality will lead to high IS usefulness. Premkumar and King [25] opined that information quality has a significant influence on IT usefulness and user satisfaction.

Nevertheless, service quality is the motivation and encouragement given to the system users usually from the IT or HRM department and technology personnel support. This includes responsiveness, device accuracy, software reliability, technical support, empathy, rewards and recognition. Victoria Lucas et al. and Al-Mamary et al. [6, 23] concluded that service quality positively affected perceived usefulness of IS. Meaning that increase in service quality will increase IS usefulness.

#### **4.2 Internal organizational factor**

Internal organizational factor is the top management commitment and support in terms of training given to IS users. That is, the support offered by top management in IS risk management implementation. Top management commitment and support activities aimed to realize the full benefits of IS by promoting the use of technology for job-related task, provision of necessary resources, rewards and recognitions, training and guidance on IS (Victoria Lucas [6]). IS training is relevant in Operation systems (OS), Spreadsheets, Word processing, and other software application packages.

Sudhakar [26] concluded that top management support positively affect IS usefulness and user's satisfaction. Al-Mamary et al. [23] also concluded that training has a direct positive influence on IS usefulness and user's satisfaction. Resource allocation is very important to IS risk management implementation and the functioning of business operation units. Resource allocation can be finance, people, technology devices etc. IS resource allocation is dependent on the size of business operation and the expected outcome. Organization that has a significant objective of IS risk management implementation is expected to have great IS resources to support their business operations. Also, participation of top management and users in the IS risk management planning and implementation will promote understanding and efficiency of the system.

#### **4.3 People's factor**

People's factor refers to computer user's efficacy (Self-efficacy) and experience in handling IS devices. Computer efficacy is the user's skills and abilities to perform a given task using IS devices. Computer efficacy measure individual's

understanding of how the system work and confidentiality in the use of the system [27, 28]. Premkumar and King [25] agree that computer efficacy positively influence IS usefulness and users satisfaction. User's experience can be measure by previous knowledge and skill in the use of IS devices such as spreadsheet, OS, word processing and so on. Moh'd Al-adaileh [29] found positive interaction between computer experience and user's satisfaction.
