**A.2 PCM – Planning and materials control**

1.The PCM is responsible for planning and control of all production inputs of the company?

*Conceptualization, Definition and Assessment of Internal Logistics through Different… DOI: http://dx.doi.org/10.5772/intechopen.94718*

2. Is there a defined routine priority of PCM activities?

**Acknowledgements**

**Conflict of interest**

firm's logistics efforts?

**A.1 Customer service**

between companies?

of goods and services?

the company?

**144**

3. Is there an analysis of customer satisfaction?

4. Is there guidance for team procedures?

ABC and analysis or particular strategy?

**A.2 PCM – Planning and materials control**

**A. Appendix**

To the "Instituto de Tecnologia Galileo da Amazônia (ITEGAM)," to the "Universidade Federal de Santa Catarina(UFSC)," and the National Council for Scientific and Technological Development (Conselho Nacional de Desenvolvimento Científico e Tecnológico, CNPq-BRAZIL) Productivity of Research Funds Processes

On a scale of 5 (high) to 1 (low), how important are the following issues in your

2. Is there any ERP system that allows integration and exchange of information

6.Are there a scheduled visit and contacts with current customers and potential and no formal or research and survey on competitors and new niches?

7. Is there a metric to analyze the value perceived by the customer as the supply

9. Is there a division of the teams and the calls of customers by importance –

10.All valuable contacts with customers are recorded in minutes or similar?

1.The PCM is responsible for planning and control of all production inputs of

1. Is the team geared to provide quality and always prioritize customer?

5. Is there guidance on the importance of customer response speed?

8.Are there procedures that allow flexibility for customer service?

301811/2019-9 for their support to the development of this research.

The authors declare no conflict of interest.

*Operations Management - Emerging Trend in the Digital Era*

