Chapters by Dr. Outi Niininen

• Book Chapter Five Star Crisis Management — Examples of Best Practice from the Hotel Industry
  by Outi Niininen in the book "Approaches to Disaster Management - Examining the Implications of Hazards, Emergencies and Disasters" edited by John Tiefenbacher, ISBN 978-953-51-1093-4, InTech, April 4, 2013