Chapters by Dr. Terrance Callanan

• Book Chapter Identification of Key Drivers of Net Promoter Score Using a Statistical Classification Model
  by Daniel R. Jeske, Terrance P. Callanan and Li Guo in the book "Efficient Decision Support Systems - Practice and Challenges From Current to Future" edited by Chiang Jao, ISBN 978-953-307-326-2, InTech, September 9, 2011